REGULAR QUESTIONS
If you have questions, check here...
DO YOU ACCEPT LAST MINUTE RESERVATIONS?
Yes, we reserve as long as we have availability of dates and places available for the number of people, we are a travel agency, very flexible, we adapt to your needs and we give you everything you are looking for. If you want a specific date with specific tourist activities, we will get it for you! Quote with us to give you the best travel experience.
DO I NEED TRAVEL INSURANCE?
It is always better to be insured, in case of any unforeseen event on your trip, accidents happen and we cannot control that, but if we prevent it, we always advise our clients to be insured, for a better travel experience.
ARE THE TRIPS SUITABLE FOR PEOPLE IN WHEELCHAIRS?
Yes, we have different inclusive programs and tours for people with any type of disability, physical, intellectual, sensory, visual, consult with your travel agent for a program or tour that suits your needs, we are always available on our social networks and communication media such as email and WhatsApp.
WHAT ARE THE REQUIREMENTS TO ENTER EASTER ISLAND?
Requirements for traveling to Easter Island (also known as Rapa Nui) may vary depending on the traveler's nationality and the regulations that are in effect at the time of travel.
Some general requirementson:
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Present your ID cardvalid identity or passport,
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Complete the Single Entry Form (FUI) digitally and present the confirmation email at the airport to the PDI.
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Book accommodation validated by Sernatur or have an invitation letter issued by a Rapa Nui resident.
You have doubts? We will help you with the entire process, write to us!
PRIVACY AND DATA POLICIES
1. When you interact with our ads on Meta platforms (Facebook, Instagram, Messenger, etc.), we may collect the following information: Contact information: name, email address, phone number. Travel preferences: destinations of interest, preferred travel dates, type of tourist services you are looking for. Location information: we may collect location data to provide you with personalized offers. Demographic data: age, gender, language. Technical information: IP address, device type, operating system, and details about how you interact with our ads.
2. We use the information we collect to: Personalize our offers and ads based on your interests. Send you relevant information about our products and services. Contact you with details of our travel packages. Improve our services and user experience.
3. We do not share, sell, or rent your personal data to third parties without your consent, except in the following cases: Service providers: We may share your data with third-party providers who help us run our advertising campaign or provide services to you (e.g., ad management platforms, analytics providers). Legal requirements: We may disclose your data if required by law or in response to a request from a government authority.
4. Security of your data. At Dreams Come Tour, we take reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure. However, it is important to note that no data transmission over the internet is completely secure.
5. You have the right to: Access your personal data. Request correction or deletion of your data. Withdraw your consent at any time. File a complaint with a data protection authority if you believe we have violated your rights. To exercise these rights or if you have any questions about this privacy policy, please contact us at reservas@dreamscometour.com.
6. We may update this privacy policy occasionally to reflect changes in our practices or the law. We will notify you of any changes by posting the new version on our website.